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 | | Advance reservations are essential for all services. Our offices are open 7 days a week and bookings are processed immediately during office hours. On receipt of a reservation or a request for information, we often need to
check some operational details before responding, but we always reply within 24
hours (even sooner for last minute bookings). |
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Prices & Ticket InformationThere are NO HIDDEN EXTRAS with Prague Experience. Our prices include all service charges and taxes. There are no credit card fees and only performance tickets (opera, ballet, concerts, theatre) carry a small booking fee ( Opera Dinner Package has no fee). Payments will appear as Travel Experience Ltd on your credit card statement. These are charged in Pounds Sterling at the current exchange rate, shown on the website. Euro & Dollar rates are guide rates, to help calculate approximate prices in these currencies.
Nationals of all countries are welcome to make a reservation with Prague Experience. | | Tickets & Confirmations
Prague Experience operates an "e-ticketing" facility and bookings are confirmed by email within 24 hours. This email and any accompanying vouchers are your tickets. Please print these documents and take them with you to Prague, as they contain important information relating to your booking and you may need to present them.
Help & Assistance in Prague
Your confirmation email includes an emergency telephone number, should you need help when you are in Prague. This number will put you straight through to the person you need to talk to - the taxi driver, the restaurant, the hotel, the sightseeing tour, etc. You can also call our reservations office, which is open 7 days a week - contact us | |  | | Internet Security 
We are committed to the highest levels of Internet security and utilise SSL (Secure Socket Layer) encryption technology on all booking forms. When using one of our secure forms, you will see a padlock icon displayed in your browser, indicating our secure servers are in operation. | | |
| Terms & Conditions - Cancellation & Alteration Policy
We try to be as fair as possible with cancellation fees. This includes a "cooling off" period for most services, during which time cancellations can be made without any fees.
Individual Bookings (1-8 people)
Cooling off period: cancel within 7 days of making a booking and incur no cancellation fees - provided this is more than 7 days before arrival. This is the "cooling off period".
Up to 7 days before arrival: after the "cooling off period" and up to 7 days before arrival, cancellations & alterations incur an administration fee of 350czk (£10/€14/$20) per person (or ticket) per service.
Within 7 days of arrival: no refunds and no alterations. Customers are liable for the full cost of the service. If a cancellation takes place and payment has not already been taken, we will deduct the full amount due from the customers credit card. These conditions also apply if a customer fails to show.
Exceptions: opera/ballet/concert/theatre tickets are non-refundable and non-exchangeable. Furthermore, some services carry a separate cancellation policy, which overrides this standard policy. In such circumstances, we inform customers in advance.
Group Bookings (9 or more people)
Cooling off period: cancel within 7 days of making a booking and incur no cancellation fees - provided this is more than 30 days before arrival. This is the "cooling off period".
Up to 30 days before arrival: after the "cooling off period" and up to 30 days before arrival, cancellations & alterations incur an administration fee of 350czk (£10/€14/$20) per person (or ticket) per service.
Within 30 days of arrival: no refunds. Customers are liable for the full cost of the service. If a cancellation takes place and payment has not already been taken, we will deduct the full amount due from the customers credit card. These conditions also apply if a customer fails to show. Minor alterations may be possible, but this is solely at our discretion and depends on our agreement with the operator of the service.
Exceptions: opera/ballet/concert/theatre tickets are non-refundable and non-exchangeable. Furthermore, some services carry a separate cancellation policy, which overrides this standard policy. In such circumstances, we inform customers in advance.
Special Note: Prague Experience endeavour to limit cancellation charges wherever possible. If you need to change the date of a service and the operator is in agreement, it may be possible to re-arrange it for another date, provided you advise us in advance. | | | | Terms & Conditions - General Policy
Access to and use of this website is subject to the following terms and conditions. Use of this website constitutes acceptance of these terms and conditions, which take effect when you first use this website. Travel Experience Ltd reserves the right to change the terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted on this website, to obtain timely notice of such changes. Your continued use of this website after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.
1. This website is an online city guide and reservation service. Information is given to help users make informed decisions on how best to make use of their time in Prague. While we go to great lengths to ensure the accuracy of such information, we cannot be held liable for any inaccuracies. Furthermore, any opinions expressed are solely those of Travel Experience Ltd.
2.
Star ratings and price ratings posted on this website are Travel Experience Ltd ratings and are for guidance purposes only. While ratings are generally the same as the ratings (if any are given) set by the service supplier and/or the tourist board, they are ours alone. If users require further clarification of the facilities available at any venue or the level of service to be expected, we advise contacting us before making a booking.
3. Services sold on this website are done so in good faith and in full co-operation with the suppliers of such services. For operational reasons, suppliers occasionally change these services (for example a menu in a restaurant or a performance programme). This is often done at short notice, and without our knowledge. Where we are made aware of the alteration, we endeavour to update the website and to inform the customer. However, this may not always be possible. Travel Experience Ltd cannot be held responsible for changes to services, or for failing to inform the customer. This does not affect your statutory rights. Where the service is of a lower value and we have already taken payment, we will refund the difference in price.
4. Photos and images used on this website are for illustration purposes only. While we aim to ensure they bear close relevance to the service to which they are connected, they do not necessarily represent the exact service customers will receive.
5. Reservations made on this website are subject to availability and cannot be construed as confirmed until we send confirmation to the customer in writing.
6. In making a reservation on this website, the customer agrees to abide by the terms set down in our Cancellation & Alteration policy.
7. Services and activities booked through Travel Experience Ltd are undertaken at the customers own risk, including those booked through our partners. Travel Experience Ltd accept no responsibility for damages or injury that may result from the use of, or participation in, any service or activity booked through us, or through an organisation referred by us. All services and activities are undertaken solely at the risk of the individual. This also applies to all persons accompanying the person reserving the service or activity, or participating in the service or activity on their behalf.
8. We reserve the right to contact customers after a service has been confirmed with a revision of price if a pricing error occurs. In such an event, where the customer does not accept the price revision, he or she has the right to cancel the service without any cancellation charges, and where payment has been made, expect a full refund.
9. When an enquiry or reservation is made on this website, in some circumstances it is necessary to pass on a customers details to the supplier of the service. Where this includes payment information, it is done on the strict understanding with the aforementioned supplier that the information will be held and used for the purposes of the reservation in question only, and will not be passed on to any other organisation. Where the supplier then takes payment from the customer's debit or credit card, the customer will be informed by Travel Experience Ltd of the amount and the reason.
10. Whilst we endeavour to ensure this website is available 24 hours a day, Travel Experience Ltd will not be liable if, for any reason, the website is unavailable at any time or for any period.
11. Travel Experience Ltd shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this website, or any material contained in it, or from any action or decision taken as a result of using this website or any such material.
12. Travel Experience Ltd accepts no responsibility for the content of any website to which a hypertext link from this website exists. Such links are provided on an "as is" basis, with no warranty, express or implied, for the information provided within them.
13. These terms shall be governed by and construed in accordance with English and International law.
14. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. |
| | | Copyright Notice
Unless otherwise
stated, copyright and any other rights in material
displayed on this website are the sole property of Travel Experience Ltd.
Website visitors are permitted to print and download extracts from this website on the following bases: a. use of documents and related
graphics on this website are for information and/or personal
use only; b. any copies of these pages saved to disk or to
any other storage medium may only be used for subsequent
viewing purposes or to print extracts for personal use; c.
no documents or related graphics downloaded from this website are to be modified
in any way; d. graphics downloaded from this website are not to be used separately
from the accompanying text; e. the Travel Experience Ltd copyright
notice (©Travel Experience Ltd 2008) must appear in all copies; f. no part of this website may be reproduced or stored on any other website, or included in any public or private electronic retrieval system or service without Travel Experience Ltd's prior written permission; g. any rights not expressly granted in these terms are reserved. | |
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Complaints Procedure
All complaints should be submitted in writing via the form on the contact us page of this website, or to the UK address listed on the same page. In
all cases you should aim to provide as much relevant information as possible so
that we can deal with your complaint promptly. Please also include your contact
details in case we need to obtain more information from you. |
| | | Travel Insurance
We strongly recommend taking out travel insurance. In addition to medical and personal possessions cover, this should also cover you in the event you need to cancel your trip. Where relevant, we are happy to provide a letter to assist with a travel insurance claim.
For great rates on travel insurance, Prague Experience recommends: Columbus Direct |
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